Blue Digital Technologies

Refund Policy

Our commitment to transparency and customer satisfaction.

Last updated: January 2024

Overview

At Blue Digital Technologies, we strive to deliver high-quality digital marketing services that meet and exceed our clients expectations. We understand that circumstances may change, and we have established this refund policy to ensure transparency and fairness in our business relationships.

SEO Services Refund Policy

Due to the nature of SEO services, which require significant time and resources to implement:

  • Before Work Begins: Full refund of any advance payment if cancellation is requested before work commences
  • Within First 15 Days: 70% refund of the paid amount, excluding any third-party costs incurred
  • After 15 Days: No refund is applicable as significant work would have been completed
  • Monthly Packages: Services for the current month are non-refundable once the month has started

Website Development Refund Policy

For website development projects:

  • Before Design Phase: 80% refund of advance payment
  • During Design Phase: 50% refund if cancelled before development begins
  • During Development: Refund calculated based on work completed, minus completed milestones
  • After Launch: No refund applicable

Mobile App Development Refund Policy

For mobile application projects:

  • Before Development: 75% refund of advance payment
  • During Development: Refund based on remaining work, assessed by our project manager
  • After App Submission: No refund applicable

Social Media Marketing Refund Policy

  • Before Campaign Starts: Full refund minus any ad spend already committed
  • Active Campaigns: Prorated refund for unused portion of the service period
  • Ad Spend: Any money spent on advertising platforms is non-refundable

Graphic Design Refund Policy

  • Before Work Starts: Full refund
  • After Initial Concepts: 50% refund
  • After Final Delivery: No refund applicable

Refund Request Process

To request a refund:

  1. Send an email to info@bluedigitaltechnologies.com with your project details and reason for refund
  2. Include your invoice number and payment details
  3. Our team will review your request within 3-5 business days
  4. If approved, refunds will be processed within 7-10 business days

Non-Refundable Items

  • Third-party software licenses or subscriptions purchased on your behalf
  • Domain registration and hosting fees
  • Advertising spend on platforms like Google, Facebook, etc.
  • Premium themes, plugins, or templates
  • Rush delivery or expedited service fees

Dispute Resolution

If you are not satisfied with our refund decision, please contact our management team. We are committed to resolving disputes fairly and maintaining positive client relationships.

Contact Us

For refund-related inquiries, please contact:

  • Email: info@bluedigitaltechnologies.com
  • Phone: +91-9268936893
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